Dual Casino Shift Manager - Pickering

Pickering Casino Resort is seeking a Dual Casino Shift Manager!

Under the direction of the Table Games Manager, this position is responsible for the overall management and smooth operation of tables games operations while establishing and contributing to a safe and welcoming work environment for all team members. Assists with the implementation all new table games initiatives. Above all else, management must lead by example to create Great Experiences and Memories for all guests and colleagues!

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company's vision, mission and values:

• Helps to create an engaged work environment by choosing positivity and fun, recognizes excellent peer performance, and by caring about and supporting our colleagues every day;
• Reviews game spread and staffing levels and provide recommendations to the Table Games Manager;
• Ensures compliance with Great Canadian Entertainment Policies and Procedures, AGCO and OLG Compliance and Regulations;
• Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency, effectiveness and integrity of the casino operations;
• Ensures prompt and discreet notification to appropriate management or any observation of illegal acts or internal ethics violations;
• Evaluates current business conditions, special events, weather conditions and adjust staffing levels accordingly;
• Responsible for the full recruitment cycle including resume screening, conducting assessments, interviews, onboarding, orientation and training of team members and supervisors;
• Provides training and career development opportunities to new and existing team members;
• Participates in the implementation of table games strategic plans;
• Distributes gaming equipment to pits as needed;
• Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement;
• Responds to and resolves employee relations matters and guest concerns in a professional manner while maintaining financial responsibility;
• Responds to and resolves issues as escalated; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident reports in a timely manner;
• Liaises and communicates effectively with all appropriate operational departments;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints;
• Offers highest possible level of Guest Service resulting in a maximum level of guest enjoyment and return play;
• Ensures compliance with licensing laws, health and safety and other statutory regulations;
• Performs other duties as assigned or directed.

Successful applicants will demonstrate the following qualifications:

• Minimum 3 years of Floor Manager/Pit Manager experience in a comparable Gaming establishment required;
• Previous Gaming Shift Manager experience is an asset;
• Post-Secondary education or a suitable combination of education and experience an asset;
• Knowledge and experience in a variety of table games required;
• Strong leadership skills with the ability to coach and mentor team members;
• Strong problem-solving and conflict resolutions skills;
• People-focused and committed to service excellence;
• Proactive and solution-oriented with a drive to succeed;
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication;
• Computer literacy in MS Office;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?