Sales and product service

Customer Service Representative

Sandvik Mining and Rock Solutions is seeking a

Rock Tools Customer Sales Support Representative

Location: Greater Sudbury, Ontario

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

We are currently seeking a Bilingual Rock Tools Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience to support the achievement of sales targets within the Rock Tools business area.

Are you a customer-centric and detail-oriented self-starter? Do you enjoy working in a fast-paced environment? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Process Rock Tool orders and invoicing of contracts.
• Expedite customer orders and actions from backlog reports.
• Liaise with Logistics and Inventory Controllers to ensure appropriate stock levels and stocked items.
• Follow up and coordinate with supply chain network on outstanding items.
• Identify new delivery sequences and info - send to data stewards for update.
• Regularly review Key Performance Indicators and take corrective action where required.
• Stay current on industry developments, competitive offerings and issues affecting sales and customers and communicate to relevant functions/stakeholders.
• Maintain working knowledge of products and their functions for their respective customer groups.
• Take responsibility for personal development and enhancement of skills.
• Ensure that all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
• Performs other related duties as assigned by Supervisor.

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Bilingual in both English and French
• Post-secondary education, preferably in a related field (Office Administration) or equivalent experience.
• Minimum of two (2) years of customer service, sales or relevant experience working with people.
• Knowledge of mining and construction industry would be an asset.
• Strong customer service focus.
• Ability to work as part of an integrated, broad team.
• Ability to adapt to changing customer demands.
• Strong problem solving and decision-making skills.
• Strong time management and planning/organizational skills.
• Excellent oral and written communication and interpersonal skills.
• Excellent computer skills (Aurora, Microsoft Office, Outlook etc.). Customer Relationship Management (CRM) Software experience would be an asset (i.e. Salesforce).

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers Opens in new window to the Rock Tools Customer Sales Support Representative position, requisition #R0073141; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity-seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.