Associate IT Technician (Its New Grad Program)

JOB INFORMATION
Requisition ID: 10119
Department: Information Technology Services
Salary Information: $65,665.60 - $82,027.40
Pay Scale Group: 06SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day
Posted On: September 16, 2024
Last Day to Apply: October 20, 2024

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

General Accountability

Reporting to either a Manager or a Senior within the IT Services department, the Associate IT Technician is responsible for maintaining and troubleshooting the organization's IT systems, including hardware, software, and networks. They provide technical support to users, resolve issues, ensure system performance, and assist in the deployment of new technologies. The incumbent also provides first-line technical and hotline support for computer hardware and software, including incident identification, triage, tracking, resolution, and follow-up to maintain service levels. This role encompasses various technician functions within Server Technology, Network Services, End User Devices, and Service Desk sections, offering exposure to multiple IT operations areas and career paths. As part of TTC's Early Talent Program, this position offers recent graduates an opportunity to launch their careers through hands-on experience, mentorship, and professional development, fostering continuous learning and growth.

Key Job Functions

Duties include:

Server Technology:

• Install and configure server hardware and operating systems.

• Update firmware, apply patches, and ensure system security.

• Perform business continuity and disaster recovery tests.

Network Services:

• Provide network support, including performance measurement and maintenance.

• Diagnose and resolve network issues, both remotely and on-site.

• Assist in developing network support plans and implementing technology solutions.

End User Devices:

• Support hardware (desktops, laptops, tablets) and software, including Microsoft Office.

• Provide first-line support, analyze issues, and assess hardware for repair or replacement.

• Install, update, and configure hardware and software; maintain asset database.

Service Desk:

• Serve as the first point of contact for IT issues, offering remote and in-person support.

• Strive for first-level resolution; escalate and follow up as needed.

• Communicate system notifications and provide user training.

Common to All:

• Carrying out various administrative duties, such as time accounting, work plan formulations, group meetings, inter-site visits and hardware repairs;

• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer.

• Performs other related duties as assigned.

Skills

• Communicate in a variety of mediums
• Use office technology, software and applications
• Apply technical and analytical skills
• Demonstrate specialized expertise and knowledge in the assigned field

Education and Experience

• Graduation of June 2025 or within past 3 years from a university degree, community college diploma, or technical diploma in Computer Studies, or have relevant working experience in the computer service field;

• Must possess a valid Province of Ontario Class "G" Driver's License.

Additional Requirements

• This position may be required to provide off hours and weekend on call support;

• Must have experience working with hardware and software (Microsoft applications, Windows 10 / 11 operating system, etc.);

• Requires a sound knowledge of desktop equipment including hardware, software products and related applications;

• Must possess good technical knowledge and a strong customer service focus, to showcase excellent customer service and customer relation skills;

• Must possess good analytical, problem solving, organization, interpersonal, verbal and written communication, and administrative skills;

• Ability to maintain positive work and customer relationships, and be a team player.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.