Coordinator, Tenant Services

PURPOSE

The Coordinator, Tenant Services is accountable to Manager, Operations for efficient and timely coordination of tenant requests and all tenant-related activities at the property and across the entire organization to ensure that Tenants receive the highest level of service and that all company's policies and procedures are adhered to at all times.

DUTIES AND RESPONSIBILITIES

1. Tenant Routine and Emergency Service Requests
   Receives building maintenance and tenant related routine and emergency phone calls/e-mails and dispatches detailed instructions via existing operations software to the appropriate site operations staff for action in accordance with the existing policies and procedures, dispatches tenant-related requests via ANGUS and ensures work orders are completed, sets up contracts and service agreements, ensuring all relevant documents are submitted
2. Tenant Charge-Backs
   Coordinates and maintains all required accounting documentation and acts as liaison between Operations team and Accounting, keeps track of all charge-backs pertaining to tenants requests and forwards backup to Accounting for billing, reviews leases for documentation to process tenant inducements and enters details into YARDI.
3. Company Initiatives
   Coordinates and support all company-wide tenant related initiatives such as Greenlink, environmental, claims, BOMA programs and Tenant communications pertaining to such initiatives to ensure that a positive and consistent message is delivered to all tenants on a timely basis
4. Tenant Appreciation Programs
   Coordinates tenant appreciation programs and activities in collaboration with operations team (i.e. tenant move-in & renewal gifts, Christmas cards & gifts, tenant appreciation events etc.), prepares all tenant notices for building closures, service interruptions etc.
5. General Administrative Support
   Provides general administrative support to the site office at large and all its teams, if required (e.g. reception relief, meeting room booking, preparation of required equipment etc.).
6. Any other job related duties and/or projects that may be assigned.

Minimum Requirements

Skills, Knowledge, Experience and Education

• Minimum 2 years of related work experience
• Strong working knowledge of MS Office applications.

Core Competencies

• Good written and verbal communication skills
• Good organizational skills
• Ability to prioritize
• Conscientious and detail oriented.

Additional Requirements

• Previous experience in real estate industry, preferably office/industrial, or previous experience with service and construction contracts is an asset.
• Experience in YARDI is an asset