Director, Enterprise Asset Management, Strategy and Capabilities

Position Summary

The Director, Enterprise Asset Management (EAM) – Strategy & Capabilities will provide the overall vision and strategy for enterprise asset management including lifecycle management, financial strategy, operations planning, maturity initiatives, analytics and reporting. The incumbent will be responsible for the ongoing assessment of state of infrastructure as it relates to service delivery objectives; driving innovation and the coordination of maturity road map initiatives, operational planning, data management and governance, business process design, integration & continuous improvement plans, assets management technology functional management, and climate change adaptation.

Working in collaboration with corporate and operational client groups, the Director will establish and deliver transformational programs to support asset management, sustainability and technology for asset classes (subway, streetcar, and bus). The Director will evaluate new and existing tools, methodologies, processes and practices regarding asset management to implement change where needed to further enhance overall strategy, business objectives, and services of the Toronto Transit Commission (TTC). The Director, EAM Strategy & Capabilities may be required to substitute for the Head, Enterprise Asset Management Program Delivery.

Scope & Responsibilities

The duties of this role will include but are not limited to the below:

• Complete a full assessment of all assets to develop an overall lifecycle management strategy to minimize total cost of ownership and maximize performance.
• Apply an extensive understanding of risk management, engineering, infrastructure, operations and program services to undertake risk assessments and determine asset criteria to support Program service delivery.
• Examine current operational procedures and develop an operational management strategy to identify resources needed to implement the asset management plan and reduce asset risk exposure.
• Maintain accurate and consistent information about assets, current conditions and level of service to allocate resources and maximize performance.
• Produce data-driven practices, linking expenditures such as preventive maintenance and unplanned maintenance to determine reliability and performance of assets.
• Establish and maintain models to estimate lifecycle costs to understand financial commitments required to maintain target service levels.
• Maximize the balance between maintenance activities and capital investments to ensure performance and minimize long-term risk/costs.
• Jointly develop strategic asset management plans with various stakeholders that will be used to guide the Programs’ capital plans.
• Deliver projects and programs that continually support the Maturity Improvement Roadmap.
• Develop and maintain a maturity assessment plan to continuously monitor the performance of management systems and practices to identify performance gaps.
• Support the lifecycle and financial strategies required to address needs and prioritize funding allocation.

• Address the need to meet net zero goals and adapt to climate change by improving the resilience to extreme weather, natural disasters, infrastructure failure and human threats.
• Ensure assets are able to adapt to changing conditions by understanding the hazards and mitigation measures that ensure continuity of service.
• Work with appropriate groups to conduct Feasibility studies, joint assessments, viability assessments, roadmap validation and other initiatives to determine and/or validate scope and risk.
• Lead the continuous improvement of Enterprise Asset Management through the contribution, collection, and incorporation of established learnings into asset management practice.
• Lead the development of accurate and high-quality detailed project plans relating to asset management maturity initiatives including request, initiation, planning, execution and closure.
• Direct and oversee activities of staff, including seconded, appointed, and/or contracted for projects and initiatives.
• Provide support and leadership to Asset Planners and project team members.
• Contribute to the learning and continuous improvement mandate of the TTC Enterprise Asset Management team including the delivery of an asset management technology training program.
• Liaise regularly with senior leadership team to provide timely and relevant information to assess TTC priorities, negotiate resources, and communicate progress and deliverables.
• Enhance organizational stewardship through ongoing education and building awareness by providing training and advice.
• Promote a respectful work environment that supports diversity, inclusion, and is free from harassment and discrimination.

Key Skills & Qualifications

• Comprehensive knowledge in the development and implementation of transformational projects involving technology, business enablement, customer service and financial control.
• Excellent leadership skills including the ability to guide, delegate, empower, motivate and develop diverse, multi-functional teams.
• Experience managing cross-functional projects with ability to prepare and monitor multiple complex project budgets.
• Knowledge in the principles and application of asset management concepts and practices; understanding of ISO 55000 framework and methodologies.
• Strong knowledge of infrastructure, project management, risk analysis, quality assurance, financial and business capabilities.
• Excellent change management skills and ability to build and implement critical programs to increase awareness and adoption of deliverables.
• Strong understanding of capital vs operating processes and principles around managing interdependent but separate functions.
• Knowledge and expertise in Maximo, GIS, BIM, SAP and/or similar platforms.
• Proven experience conducting cost/benefit assessments for complex and interdependent projects.
• Expertise in business process re-engineering, data and process modelling and the preparation of technical specifications for request-for-proposal (RFP) documents.
• Possess highly developed analytical, organizational, strategic planning and interpersonal skills; relationship management, leadership, excellent business judgement and ability to effectively present technology-based solutions to a variety of audiences; effective presentation, verbal and written communication skills.
• Ability to lead and influence others in a consultative and facilitative manner.

Education & Professional Credentials

• Bachelor’s Degree in Business, Engineering, or Information Technology combined with related experience in infrastructure and finance; or a combination of education, training or experience deemed to be equivalent.
• Asset Management certification or designation would be preferred.

Core Competencies

• Business Acumen & Strategic Mindset
• Risk Management & Data Analysis
• Critical Thinking & Process-Driven
• Operational Effectiveness & Results-Oriented
• Adaptability & Change Management
• People Development & Team Leadership