Engineer II, Field Service
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
How will you make an impact?
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory (mainly GTA, occasional travel to other provinces). The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.
NOTE: This position is not eligible for relocation benefits.
What will you do:
- Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service
- Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
- Achieves specified revenue targets while satisfying customers from instrument repair, installations and PM's.
- Interacts with customers to offer and close the sale of service contracts and other service products.
- Collaborates with internal partners to resolve customer issues and improve processes.
- Follows all reporting responsibilities of CloudForService (C4S), Escalations, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
- Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Performs Qualification & Validation protocols at customer sites.
- Maintains their technical competency level servicing new instrument and problems by attending training, staff meetings and remaining up to speed on new products, markets, customers and competitors.
- May be required to perform other related duties as the need arises and/or assigned.
How will you get here:
Education Requirements:
Bachelor's degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
Required Qualifications:
- Eligible to work in Canada and travel to the US without any restrictions
- Minimum of 2 years of relevant experience with related science, engineering and/or customer skills
- Uses effective questioning to identify customer needs
- Exercises judgment setting work priorities and identifies next steps
- Ability to work independently, with minimal direction
- Participates as a positive influence on the team
- Quickly adapts to change with positive and constructive feedback
Preferred Qualifications:
- Masters level degree
- Experience in a clinical, diagnostics and/or another regulated lab environment
- Experience with qPCR, DNA sequencing or flow cytometry
- Willingness to learn and understand IT systems and processes
Working Conditions:
Frequent travel to customer site in South Western Ontario is required and ranges from 70-80% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Available to work overtime and flexible shifts.
Benefits
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company savings plan, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.