Inside Sales Coordinator

Role Purpose

The Inside Sales Representative is a key contributor to driving growth and enhancing the customer experience by providing vital support to our sales executives across multiple branches, including Vancouver, Toronto, Montreal, and other locations. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.

Key Responsibilities

• Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
• Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
• Prepare and deliver accurate, competitive quotations aligned with DP World's pricing policies and service standards.
• Monitor and track shipments to ensure timely delivery, providing regular updates to clients and internal stakeholders.
• Keep customer records, sales reports, and relevant documentation accurate and up-to-date within the CRM system.
• Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.
• Identify and resolve discrepancies or issues related to shipment expectations.
• Analyze customer reports as needed to provide insights and inform decision-making.
• Support the preparation and delivery of Quarterly Business Reviews (QBRs) to clients.

Knowledge & Qualifications

• Plan to or are currently enrolled in pursuing CIFFA certification.
• Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
• Experience in managing & coordinating solutions, business changes and customer projects.
• Knowledge of Freight Forwarding operations and processes with the ability to thrive in the fast-paced and dynamic environment of Freight Forwarding Field Sales.
• Knowledge of Incoterms.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
• Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
• Must be fluent in English - additional languages are a bonus.