Manager, Fare Inspector and Special Constable Complaints

Career Opportunity

Our Human Rights & Investigations Department is seeking a Manager, Fare Inspector and Special Constable Complaints to join their team!

What You Will Do

Reporting to the Director Human Rights & Investigations, you lead and oversee a team of investigators in the TTC Fare Inspector & Special Constable Complaints Office (the Office”). The Office is intended to conduct impartial and unbiased investigations into allegations/complaints involving TTC Fare Inspectors and Special Constables (“FISC”) including alleged contraventions and/or violations of TTC and/or Special Constables Services and Revenue Protection (“SCSRP”) policies, procedures, standards and related legislation, ensuring investigations are conducted in a neutral, fair, and thorough manner. As Manager, Fare Inspector & Special Constable Complaints, you will also be responsible for providing recommendations arising out of investigations on the strategies, policies and actions to senior management and/or the TTC Board with the goal of enhancing the effectiveness of SCRSP’s customer service in support of TTC’s equity and human rights programs.

To this end, you will implement investigative frameworks, protocols, policies and procedures for the Office, providing recommendations around changes to the protocols and procedures to ensure an impartial and unbiased approach to investigations of complaints.

• Lead a team of professionals, managing all aspects of investigations, including complaint intake, review, coordination, analysis, and drafting of the Office's investigative reports.
• As Manager, Fare Inspector & Special Constable Complaint, you will be responsible for formulating annual public reporting and other periodic reporting on complaint investigations to TTC Executives, the TTC Board, and City Council.
• You will liaise with internal and external stakeholders and community groups with respect to issues regarding TTC SCSRP’s public complaint procedures and investigations
• You will provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Community Safety and Policing Act, Ontario Human Rights Code (OHRC) and Related Orders, the Anti-Racism Act, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
• You will be required to participate in the TTC’s Customer Service Ambassador Program.
  

What Skills Do You Bring?

What Qualifications Do You Bring?

• Your educational background including completion of a diploma program or post-secondary degree in a field related to one or more of the following: Law, Diversity and Human Rights, Labour Relations, Social Work, Sociology, Social Justice, Criminology, Public Administration, or the equivalent is integral and will contribute to the success in this role.
• Your application will demonstrate extensive directly related work experience in conducting workplace investigations, conflict resolution and/or law enforcement oversight.
• Your application will also demonstrate your experience providing leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with the Ontario Human Rights Code (OHRC) and Related Orders, the Anti-Racism Act and the Accessibility for Ontarians with Disabilities Act (AODA).

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.