Manager, Investigative Services

JOB INFORMATION
Requisition ID: 9437
Number of Vacancies: 1
Department: Legal (20000045) - Investigative Services (30000055)
Salary Information: $105,541.80 - $131,986.40
Pay Scale Group: 10SA (CAN/S/J/10SA)
Employment Type: Regular
Weekly Hours: 35, Off Days: Sat/Sun Shift: Day
Posted On: September 18, 2024
Last Day to Apply: September 27, 2024
Reports to: Director - Investigative Services

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for a Manager Investigative Services to join our team!

Reporting to the Director Investigative Services, you will lead and oversee a team of investigators and/or Video Evidence Specialists in the Investigative Services Unit (ISU) and/or the Video Services Unit (VSU). ISU is responsible for conducting procedurally fair investigations with respect to allegations of workplace misconduct in relation to policies, procedures, standards and related legislation. VSU is responsible for the collection, cataloguing, storing, redaction and dissemination of video from the TTC's vast array of CCTV systems in accordance with TTC policy and procedures. As Manager Investigative Services, you will also be responsible for providing recommendations arising out of the work of ISU and VSU on the strategies, policies and actions to senior management and/or the TTC Board with the goal of enhancing the overall effectiveness and/or addressing specific matters.

What You Will Do

PLEASE NOTE: Although this position will be responsible for management of both the Investigative Services Unit and the Video Services Unit, the current duties for this position/recruitment will be specific to the Video Services Unit.

• You will implement framework, protocols, policies and procedures for the Investigative Services Unit (ISU) and the Video Services Unit (VSU), providing recommendations around changes to the protocols and procedures to ensure: an impartial and unbiased approach to investigations of complaints, the securing of video evidence and/or efficiencies surrounding the work of the section; To this end, you will lead a team of professionals, managing: all aspects of investigations, including complaint intake, review, coordination, analysis, and drafting of the ISU's investigative reports; all aspects of video services, including collection, cataloging, storage, redaction and dissemination;
• Prepare and is responsible for annual public reporting and other periodic reporting on the work of the ISU and VSU to Senior Management, TTC Executives and the TTC Board;
• You will review and provide recommendations on ISU and VSU policies to ensure they promote equitable, inclusive, respectful and harassment, discrimination and violence free service delivery;
• Prepare and/or oversee the creation of reports related to ISU and VSU statistics, trends analysis and results of investigations involving TTC employees, and/or CCTV related results to TTC Executives and the TTC Board;
• You will be required to develop and deliver education and/or training on the procedures used by ISU and VSU;
• You will be required to participate in the TTC's Customer Service Ambassador Program.

VSU Specific

• As Manager, Investigative Services you will oversee all aspects of VSU responsibilities, ensuring compliance with departmental training and expectations;
• Oversee the various programs and processes associated with VSU, including a ticketing/request system, records management systems, video storage devices and processes, redaction of video and dissemination solutions;
• You will be required to deal with video requests of a sensitive nature which may involve employee misconduct, graphic video, private customer information, etc.
• Ensure all VSU equipment is in good working order for employees and all users are properly trained with respect to proper operation and expected use;
• Develop expansion plans related to the growth of the department including identifying and realizing operational efficiencies, including the prediction and continuous evaluation of resource requirements

What Qualifications Do You Bring?

• Your educational background including completion of a post-secondary degree in a related discipline, combined with extensive experience performing duties related to the key objectives of the position, OR a combination of education, training and experience deemed to be equivalent is integral and will contribute to the success in this role.
• Your application will demonstrate extensive experience in management, workplace investigations and/or video evidence collection; performance measurement; and strategic/service planning support and evaluation, in a large public or private sector organization.
• Your experience implementing and leveraging major technology platforms and tools to enable business and process transformation is required.
• Your application will demonstrate a proven track record of developing high-performing teams, including coaching, mentoring and providing business, policy and technical guidance to staff.
• Extensive experience in preparing comprehensive reports and analyzing, interpreting and summarizing information for the purpose of supporting decision making regarding service issues related to Investigative Services.
• Your application will demonstrate your experience writing reports and delivering presentations with complex technical information to direct reports and senior leadership teams.
• Your working knowledge and experience with business intelligence and ticketing platforms (e.g. Micro Strategy, Service Now) is required.
• Expert knowledge in Microsoft Word, PowerPoint and Excel and other computerized applications related to responsibilities (e.g. X-Fire).

What Skills Do You Bring?

• Ability to use office technology, software and applications.
• Apply analytical skills.
• Understand and apply relevant laws and regulations.
• Plan and organize activities / projects to meet section and organizational goals.
• Counsel, advise, and coach in the relevant discipline.
• Demonstrate appropriate and effective interpersonal communications through various media.
• Extensive knowledge of the industry and / or sector.
• Ability to develop/document policies and procedures.
• Provide specialized consultation.

What we Offer?

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.