Manager, Printing Services

Career Opportunity

Come join our team at this exciting time and apply for the Manager, Printing Services position!

What You Will Do

Reporting to the Head - Marketing & Customer Experience, this position is responsible for all aspects of the Printing Services Section, including Digital Pre-press, offset printing, bindery, high speed copying, Forms Design (traditional print and electronic), Fulfilment and administration, and Mail Services. The incumbent supervises staff (consisting of two teams) engaged in associated activities, providing technical advice, guidance and direction; establishes work methods and procedures; and co-ordinates the involvement of other departments participating in various projects. The position is also responsible and accountable for the preparation and administration of the section's budgets, costs and performance measures as well as its Intranet Web Store Front, and associated Avanti software systems for MIS. The incumbent in this position will also be responsible for managing the production process of the printing services/forms design area to serve the TTC's needs, ensure an efficient and effective production process, and complete other activities as needed, while working in a unionized work environment.

The incumbent demonstrates behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. Participates in the TTC Customer Service Ambassador Program.

What Skills and Qualifications Do You Bring

• Demonstrate specialized expertise and knowledge in the assigned field
• Provide customer service to internal departments to meet their requests in a proactive manner
• Plan and organize activities/projects to meet section and organizational goals
• Work collaboratively with the Design team to take projects from creative concepts through production
• Manage and administer multiple purchase orders for external vendors and suppliers in collaboration with finance/procurement teams
• Create, document and manage information and records using office technology, software and applications
• Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent
• Working knowledge of multiple software packages such as Microsoft Office Suite, Adobe suites, Avanti 14.0 Suite + Avanti Web Storefront application as well as ability to trouble shoot in conjunction with staff to ensure maximum equipment availability;
• Administrator level skills in Avanti including programming of various maintenance submenus for the functioning of the various modules and correct reporting of job/financial components to the system;
• Thorough knowledge of relevant technology and applications (e.g. high speed copiers, digital pre-press equipment, offset printing presses, bindery equipment, etc.) combined with a strong understanding of equipment capabilities and alternate production processes;
• Demonstrated ability to effectively supervise staff as well as co-ordinate the activities of others to accomplish objectives of quality, quantity, timeliness and cost effectiveness

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.