JOB INFORMATION
Requisition ID: 10948
Number of Vacancies: 1
Department: Strategy And Customer Experience Group - Marketing and Customer Experience
Salary Information: $ 106,597.40 - $ 133,315.00
Pay Scale Group: 10SA
Employment Type: Regular - Hybrid
Weekly Hours: 35 Off Days: Saturday, Sunday Shift: Day
Posted On: March 11, 2025
Last Day to Apply: March 25, 2025
Reports to: Director, Marketing & Social Media
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
Come join our Marketing and Customer Experience team at this exciting time and apply for the Manager, Retail Experience role!
What you will do
The Manager, Retail Experience is responsible for pop-up retail experiences, collaborations and initiatives within the TTC system, generating both a non-fare revenue stream and "surprise and delight" experiences for customers. The incumbent will animate multiple spaces across the network for short-term pop-ups, providing interesting and relevant experiences to customers. This position will collaborate with various TTC internal departments, and external stakeholders, including Pattison Outdoor Advertising and personnel (including City officials and contractors).
The incumbent will perform field inspections of relevant TTC properties and short-term retail tenants and is the TTC's main contact for day-to-day short-term tenant issues. The Manager, Retail Experience will establish revenue and customer satisfaction targets while ensuring TTC and partners meet all contractual requirements/TTC policies and guidelines.
This unique role is a blend between retail, events programming, marketing partnerships and community activation/engagement that enhance the customer experience in stations. This role will drive revenue through temporary retail and promotional partnerships, supporting TTC's brand development, customer engagement, and non-fare revenue generation.
This program is in addition to existing long term lease vendors providing traditional retail/storefronts. In collaboration with the Property, Planning & Development Department, the position will identify key locations for pop-up shops within TTC station network, research vendors and city partners to animate the spaces on a calendar cycle.
Key objectives include, but not limited to:
The incumbent demonstrates behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
Participates in the TTC Customer Service Ambassador Program.
What skills do you bring?
What qualifications do you bring?
What We Offer
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.