Manager, Station Operations
JOB INFORMATION
Requisition ID: 10634
Number of Vacancies: 1
Department: Stations (20000017) - Management-Stations (30000537)
Salary Information: $119,628.60 - $149,494.80
Pay Scale Group: 11SA (CAN/S/J/11SA)
Employment Type: Regular (On-Site)
Weekly Hours: 35, Off Days: Sat/Sun Shift: Various
Posted On: January 8, 2025
Last Day to Apply: January 14, 2025
Reports to: Head of Stations
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
We have a great opportunity in our Stations Department. We are looking to hire a Manager, Stations Operations to oversee the daily operation and performance of Station Operations by planning, developing, and coaching the activities of section employees.
What You Will Do
As the Manager, Stations Operations, you will ensure customer needs are addressed in a timely and professional manner, recommending updates to security features and station equipment, and optimizing passenger flow throughout the Stations network. You will also be responsible for the development of high-level strategies, comprehensive business plans and associated performance measures to ensure departmental activities are carried out effectively.
In addition, you will lead the response to routine occurrences and emergencies by determining staff and a union workforce to achieve a high degree of employee morale and productivity.
You will analyze, review, establish resources, and performance measures to meet the challenges of long-range forecasts, expenditure and budget programs. Review resource allocation plans to ensure services are provided in a cost-effective manner.
You will implement and administer policies and regulations of the TTC to ensure an efficient, safe, reliable and courteous transit service through the use of modern technology.
You will supervise and manage section and/or unionized employees. Establish annual goals and objectives for overall group performance of operating personnel, including safety, customer service, route management and attendance management. Visiting stations and front line staff.
As the incumbent, you may be required to substitute for the Head of Stations. You will be required to participate in the TTC Customer Service Ambassador Program.
Skills
- Apply analytical skills
- Manage human resources
- Manage projects
- Use office technology, software and applications
- Communicate in a variety of mediums
- Understand and apply administrative policies, processes, and procedures
- Plan and organize activities / projects to meet section and organizational goals
- Manage conflict
- Identify and minimize risk of Health and Safety issues
What Qualifications Do You Bring?
- Ability to manage a 24 hour, 7 days per week operation.
- Completion of a post-secondary college diploma or university degree in a related discipline (e.g. Business Administration) or a combination of education, training and experience deemed to be equivalent.
- Your application will indicate that you have several years of related and progressively responsible supervisory experience over a broad range of operational activities including proven project management skills
- Your application will include strong supervisory in a large unionized workforce where you have managed, motivated, counselled, coached, disciplined, commended and assessed performance
- Comprehensive knowledge of business practices and procedures, business administration, TTC budgeting process, and human resources policies
- Sound knowledge of policies, legislation, the Collective Agreement and initiatives affecting employees and work practices
- Strong oral and written communication skills; good public speaking and presentation skills
- Sound knowledge of policies, legislation, the Collective Agreement and initiatives
- Will be required to obtain Subway Rule Book and WHIMIS certification
- Must have or acquire a thorough knowledge of the TTC's organizational structure, functions, operations, policies and procedures as they relate to the work performed.
- Sound judgement, highly developed management, organizational, interpersonal, oral and written communication skills
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Right Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
What Do We Offer?
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging, representation and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.