Operations Coordinator

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Responsible for non-management operational functions of the office. Tasks may include administrative oversight on assigned projects. Provides day to day operational support for the branch. This role does not have direct employee supervision responsibilities.

This role is required to be on-site based on business requirements.

• As an active member of the Branch, in working alongside the Branch Operations Manager, you will be accountable for broad oversight and responsibility to ensure the branch is operating in accordance with established professional standards, prepared to pass Corporate Audit and self-audits including training and appropriate document management.
• Support the ongoing implementation of BOSS Professional Standards within the branch
• Support the recruiting, hiring, onboarding, mentoring and coaching new team members. Support the local summer internship program according to corporate requirements.
• Provide overall support to the branch leader and Operations Manager for financials including the drafting of invoices, submitting of Accounts Payable, reconciling reports, assisting with annual budget, and monitoring expenses

• Responsible for Quarterly updates of the Disaster Recovery Plan
• Act as liaison between IT and the branch. Responsible for communicating servicing requests, technology software and hardware requests and issues. Triage day to day IT issues as needed.
• Partner with Assistant Manager(s) on the implementation of training as needed and ensure priority items are resourced and successful
• Ensure that Client database and CRMs are regularly audited for accuracy and maintenance, initiate plans to support the team as needed
• Accountable for the planning and organization of weekly / monthly branch meetings as well as coordinate office and staff events
• Other duties to contribute to the branch leader or Regional Operations team.
• Provide day to day administrative support including but not limited to maintaining / ordering supplies, phone & mail duties, building maintenance & support as required, file storage and vendor engagements.
• Support the teams on Adhoc reporting and basic organization of files / data.
• Strong Microsoft Excel knowledge and PowerPoint skills are essential for this role

What skills will make you successful in this role?

• We look for independent, self−motivated, and goal and people−oriented team members
• We require strong project management skills - You will be juggling multiple projects and we need you to stay organized
• Efficiency and attention to detail are paramount in our environment
• We are looking for a team member who excels in a self-service environment and has a “no job is too small” attitude
• We need great teammates who effectively and respectfully collaborate with diverse work groups
• You will need strong computer skills and proficiency with Windows-style applications, email, and internet

Do I have what it takes to be considered?

• Post-Secondary Diploma/Degree
• Prior experience in a similar role
• Strong knowledge of the Microsoft suite of products (ex. Outlook, Excel and PowerPoint)
• Efficiency and attention to detail are paramount in our environment
• Strong analytical/mathematical skills
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time under minimal supervision

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Paid Time Off to Volunteer
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program
• Matching Gift Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.