Operations Officer, Automotive Finance Fulfillment
Job Summary
Job Description
What is the opportunity?
Our RBC RBC Automotive Finance Fulfilment team under Canadian Banking Operations business is looking for Operations Officer, available to work any time between Monday to Saturday from 10:00AM to 9:00PM (EST).
In this role, you will be responsible for verifying auto finance documentation and using various RBC systems to process and book auto deals. You will be responsible to provide services to our clients and dealers nationally, and be available to support our Dealers & Sales Partners handling inbound & outbound calls.
Hybrid work arrangement available
PLEASE NOTE: THIS IS A NATIONWIDE OPPORTUNITY
What will you do?
- Process moderately complex client transactions for new funding of personal and consumer deals including Express deals. Agent will be responsible for processing change requests (out of orders) and provide phone support
- Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
- Process work volumes as measured through established Service Lending Agreement (SLAs)
- Handle inbound and outbound calls
- Recommend process changes to enhance efficiency and effectiveness
- Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines
What do you need to succeed?
Must-have
- Available to work Monday to Saturday 10:00AM to 9:00PM (EST)
- Professional oral and written communication skills
- Attention to detail and ability to multi-task efficiently
- Strong logic, analytical and problem solving skills
- Ability to Listen, Understand and Respond in a professional manner at all times
- Demonstrate a high sense of urgency
- Flexible, adaptable and able to thrive in a continuous learning environment
Nice to have
- Prior loan fulfillment experience
- Prior call center experience
- Bilingual in French and English an asset
What's in it for you?
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Fair compensation
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a safe, secure and positive work environment
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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