Procurement Services Specialist

Who you are

You are a service-oriented, innovative professional who is excited to work for a fast-growing company that enables the best to be even better. You will play a key role on the Procurement team and help drive an even better support experience for our rapidly growing network of practices across the country. You are comfortable with all ways of communication to ensure you deliver the highest level of service to our dental practices. You are creative, love working in a collaborative team environment, but also enjoy autonomy to build tools, provide top notch service and add significant value to our growing network of practices and patients. You thrive in fast-paced work environments where everyone is looking for smarter ways to work together, constantly streamlining processes, and get excited to leverage technology to enhance our value proposition.

The successful candidate will work out of our Toronto Support Centre four days a week Mondays to Thursdays and Fridays are work from home. Reporting into the Senior Director, Strategic Sourcing, you will work collaboratively with the Procurement team and our network of practices in supporting our procurement activities and overseeing the service delivery of our preferred suppliers' programs. You will be accountable for managing our programs, ensuring the delivery of quality by our suppliers and negotiating other location-specific operational contracts for our practices.

In this role, you will

• Provide first-level support to our dental practices for preferred supplier programs. Consult with dental practices to determine operational requirements and communicate those requirements to cross-functional departments (including Finance, Legal, and Operations) and our suppliers to ensure the speedy resolution of any service-related issues. Facilitate issue escalation, as required.
• Track and monitor supplier performance against Service Level Agreements and identify trends and opportunities to improve service delivery.
• Participate in regular business review meetings with key suppliers and Category Managers to help drive continuous improvement.
• Provide administrative support for Dentalcorp's corporate travel program.
• Review, revise, negotiate and support the execution of contracts for our dental practices (e.g. services, purchase agreements, NDAs, etc.).
• Upload agreements into a contract management system.
• Keep abreast of current and evolving business requirements and market capabilities to provide customized procurement support.
• Manage the Procurement team's knowledge base assets (including Excel reporting and SharePoint sites).
• Develop, update, analyze, and deliver regular and ad-hoc reports to management.
• Support Accounts Payable to resolve supplier billing issues.
• Support practices to transition to preferred suppliers' programs.
• Expand and promote the role of Procurement throughout Dentalcorp.

What we're looking for

• Post-secondary degree in a related field or equivalent experience
• Minimum 1 to 2 years' experience in program administration, management, and/or contract administration
• Excellent organizational skills
• A relationship builder with a natural ability to develop and maintain strong relationships with internal and external stakeholders
• Exceptional verbal and written communication. Understands how to communicate difficult/sensitive information tactfully
• Strong problem-solving and analytical skills, with an ability to prioritize and react with a sense of urgency
• A love of learning of learning new technology (any experience with MS Office, SharePoint, PowerApps, and robust CLMs would be an asset)
• Ability to work under minimal supervision
• Self-motivated, takes initiative, and can effectively organize, multi-task, and prioritize a wide array of initiatives
• Bilingualism in French and English is considered an asset

About Dentalcorp

Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada.

At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.