Senior Property Manager - Downtown Toronto

Senior Property Manager

Location: Downtown, Toronto, Ontario

Build your future at Minto!

Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

• Competitive salary
• Annual bonus + benefits effective 1^st day + RRSP matching plan + 3 weeks' vacation
• Benefits including parental leave, unlimited physiotherapy, telemedicine and so much more
• Tuition reimbursement plans and professional development courses
• Employee recognition platform - Be rewarded by your colleagues for your contributions
• Many exciting career opportunities

The Senior Property Manager is responsible for contributing to the best-in-class customer experience by managing the Properties team and our external contractors, in the performance of their duties in the most cost-effective manner. The Senior Property Manager also oversees the team responsible for delivery of a best-in-class customer experience, as it relates to administering the tenancy/guest relationship in both our luxury furnished and unfurnished suite portfolio.

In this role, you will:

• Understands and assists in leading implementation of business strategy for portfolio.
• Assists in developing and implementing budgets annually.
• Review monthly financials, forecast inputs and variance commentary.
• Understanding of the Residential Tenancies Act with respect to landlord rights and obligations, for example notice of entry, request of access, etc.
• Works closely with the Concierge Lead, Housekeeping Manager and Service and Administration team to ensure achievement of return on investment (ROI) related to operations and capital expenditures.
• Practices strong strategic financial management: maintaining a high-level and longer-term perspective, without losing sight of current objectives, in order to maximize value and performance of the managed portfolio over time;
• Takes advantage of opportunities that require budgeted and unbudgeted expenditures where the long-term performance of the property or managed portfolio can be enhanced.
• Ability to handle difficult resident and employee issues; able to demonstrate how to handle difficult conversations.
• Builds an effective team based on Minto core values of Courage, Partnership, Innovation and Accomplishment.
• Ensures that all team members are adequately trained, equipped, and motivated.
• Fosters a culture of cooperation and collaboration both within the maintenance team and with the rest of the property team.
• Ability to manage and oversee large and complex projects while demonstrating strong decision making and organization skills.
• Implements, schedules, executes, and participates in resident programs & events.
• Review and monitor internal and external resident/guest satisfaction surveys, including Google reviews.
• Measures quality of work against established standards, for both internal employees and external vendors.
• Identifies opportunities for improvements in efficiency, cost effectiveness and customer experience.
• Interprets and analyzes key indicator reports on mechanical equipment, maintenance trends and communicates key opportunities and recommendations to improve building systems.
• Manages the performance of contractors in accordance with the Minto Contractor Code of Conduct; Makes recommendations regarding the addition and deletion of approved contractors.
• Oversees the requirements for in-suite repairs, turnover and associated work to ensure rent ready suites with zero deficiencies.
• Implements and adheres to maintenance programs as established by Facilities Management, Including Compliance & Health & Safety requirements.
• Develops the budget, monitors, and controls maintenance expense line items.
• Uses our ERP tool, Yardi, to perform their duties.
• Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution.
• Actively participates in industry related associations to network, share experiences and acquire knowledge of industry standards and best practices.
• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
• Communicates objectives and goals to staff by outlining job expectations, planning, monitoring, and coaching.
• Participates in recruitment, training, and development of staff.
• Responsible for detailed understanding of the standard lease agreement and the application thereof during the tenancy.
• Monitors and administers deviations / addendums to the lease agreement.
• Establishes and manages to target accounts receivable, monitors the delinquency report and acts in accordance with the applicable legislation.
• Responds to escalated resident concerns and inquiries promptly and courteously.
• Processes and approves necessary incident reports, invoices, and administrative service requests.
• Creates, reviews and approves mass and individual resident communication.
• Collaborates with sustainability, revenue management, asset management, leasing, project management and central services teams to ensure the smooth delivery of an exceptional customer experience.
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including Residential Tenancy Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
• All other duties within the scope, spirit, and purpose of the job, as requested by management.

We would like you to have:

• A minimum of five to ten (5-10) years of relevant work experience in a similar role is required.
• Strong knowledge of residential properties legislation
• Ability to understand basic financial management; specifically, procedures for expenses/revenues
• Strong decision-making skills
• Initiative and creativity
• Attention to detail
• Strong organizational with the ability to multi-task.
• Microsoft Office (Word, Excel, and PowerPoint), Outlook, Yardi
• Strong communication skills (listening, verbal and written)

Our future is better together. Apply now and join us!

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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