Shft Mgr, Table Games-gct

Under the general direction of the Manager, Table Games this position is responsible for the overall management and profitability of table games on a shift basis. Develops performance objective s and delivers performance evaluations for direct reports, implements all new table games initiatives as directed; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides leadership, direction and mentoring to the Table Games operations
• Becoming an alternative member of the Casino Department Head meetings
• Plans, directs and implements the Table Games operation strategic plans
• Develops and implements Table Games policies and procedures
• Evaluates current business models; proposes and implements approved changes
• Provides Table Games support to Senior Management Team.
• Reviews table gaming mix and operating procedures; identifies opportunities for efficiencies
• Research current and future trends as they relate to products and systems; makes recommendations for improvements
• Ensuring the administrative responsibilities associated with Virtual Roster, Leave Management, and Performance Improvement are maintained as per procedure
• Communicating with all appropriate business units
• Develops Table Games training programs in conjunction with the Manager, Training & Development.
• Responds to and resolves issues as escalated
• Liaises and communicates effectively with all appropriate business units
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and regulators
• Monitoring all table games reporting, including labor costs
• Developing strategies to ensure the retention of existing and new VIP play
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School Diploma
• Post Secondary education or suitable combination of education and experience an asset
• Minimum 3 years of experience in gaming management
• Food Safety or Responsible Liquor Service Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular office and casino environment, non-traditional work hours may be required in certain circumstances including but not limited to weekends, holidays, and/or grave shift. Some travel may be required.