Specialist, Audio-visual & Technology Services

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Toronto General Hospital
Department: Education Technology and Media Services
Reports to: Manager
Work Model: On-Site
Grade: N0:05
Hours: 37.5 per week
Salary: $59,904 to $74,880 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full-Time
Closing Date: October 10, 2024

Position Summary

As a key member of the ETMS team, the Specialist, Audio-Visual & Technology Services supports the delivery of health care to health professionals via video conferencing and other innovative technologies. the primary responsibilities of this job include: leading the specialized technical operations of the ETMS Department in the area of expanded services such as special installation projects, service desk operations, educational video conferencing, computer software/hardware application support; ensuring equipment and staffing meet the needs of the client within UHN as well as outside health and other organizations; assisting with procurement of specialized equipment and technologies; performing maintenance and administration of various phases of the operational projects; managing the day-to-day technology needs of the users at UHN. The responsibilities of this role also include providing technical support for Tele-education events across all University Health Network sites; delivering, setting up, moving, dismantling and storing ETMS equipment and other peripheral devices within the UHN sites; troubleshooting and problem-solving videoconferencing equipment; assisting in the expansion of the ETMS program; performing cross-functional and/or other duties consistent with the job classification, as assigned or as requested.

Duties

• Audiovisual Technical Responsibilities and Event Administration
• Coordinates specialized technical services for UHN which is a major portion of the job involving: Coordinating Educational Technology Activities/Events (e.g., Broadcasting, video casting, bridging with various networks);
• Provides Technical Specialist Expertise
  • Contributes technical expertise to develop innovative technical solutions and applications across multiple UHN sites within the program budget and under minimal guidance
  • Provides education and support for the utilization of audio visual technology tools and devices for various initiatives to the inter-professional teams across UHN sites
  • Researches and assesses audiovisual technology, investigating technology for specific needs of clients including clinicians across UHN;
  • Troubleshoots hardware and software (pre-setting, testing etc.);
  • Identifies new opportunities and provides recommendations on technology enhancements to improve the user experience with telehealth (e.g. streamlining technical support line)
  • Trains staff and volunteers on education technology
• Conducts event administration
  • Intakes requests and Schedules Education, Administration, Conferencing events in various databases and scheduling systems (Microsoft 365)
  • Creates and manages database for the purpose of tracking and reporting educational audio visual activities,
  • Books rooms and equipment accordingly
  • Coordinates end-user requirements for education, administration, conferencing events including liaises with internal and external clients to determine needs and pricing.
  • Manages invoices, payment and account activity.
  • Utilizes shared UHN resources (data, electrical wiring, maintenance, etc.);
• Maintains audiovisual equipment and software
  • Coordinates hardware maintenance, audit, servicing and replacement schedules;
  • Performs hardware troubleshooting and diagnostics;
  • Performs software and peripheral device inventory purchasing and licensing;
• Provides audio visual installation support
  • 3-years' experience installing AV systems.
  • Safely install AV components and hardware (DSP, video matrix and switchers, microphones, speakers, projection systems, displays, etc.)
  • Install structured cabling through raceways, conduits, junction boxes, walls, surfaces, and pathways.
  • Build equipment racks as per equipment specifications; assemble rack walls, shelves, lacer bars, loading and securing electronic equipment in proper placement as per AV standards.
  • Configuration of audio visual control systems and network enabled equipment.
  • Complete AV system design including project bill of materials, system schematic design, flowcharts, block diagrams, reports, commissioning, and technical analysis.
  • Basic networking skills and knowledge of network hardware (LAN, WAN, routers, switches, etc.)
  • Knowledge of programming Extron and/or Crestron control systems is an asset but not required.
• Procures, delivers, sets ups, moves, dismantles and stores ETMS equipment and other peripheral devices within the UHN sites.
  • Receives, documents and processes requisitions/work orders.
  • Sets-up audiovisual equipment; tests equipment to ensure it is operational.
  • Organizes the ETMS storage areas, including keeping an inventory of all equipment and jack locations throughout UHN sites; preparing a new equipment purchasing list to augment or replace current equipment; keeping abreast of new developments in audio visual equipment and techniques; recommends new initiatives, where appropriate.
  • Provides expert advice regarding the purchasing of hardware and software customized to meet the needs of end users.
  • Participates in hardware and software acquisitions for audio visual or communications technology.
  • Advises on and actively participate in testing, selecting, evaluating and implementing new communication and information technologies.
• Troubleshoots and problem-solves audio visual equipment in real-time.
  • Answers, triages and responds to technical issues that come through the technical assistance help line and is always available to answer calls within regular office hours.
  • Multi-tasks troubleshooting numerous technical issues with clinicians across UHN sites at any given moment via tech line, in person or over email.
  • Inspects and tests electronic equipment/components utilizing electronic testing instruments and tools.
  • Locates and diagnose faulty equipment, including: circuits, component, etc.; liaises with appropriate repair services, as required.
  • Liaises with hospital IT department in activating and reactivating jacks and updating software
  • Troubleshoots and installs pc based videoconferencing systems including installing cameras and software.
  • Provides minimal equipment repair on-site, whenever possible to avoid the necessity of sending equipment outside the Hospital for repairs.
  • Accesses internal and external resources across UHN, when necessary, to resolve technical problems.
• Assists in the expansion of the ETMS program and the use of audiovisual technology across UHN.
  • Provides expert advice regarding the acquisition of AV hardware and IT software and any customizations to meet the needs of end users
  • Keeps up to date with audio visual and computer communication/technology trends within the industry and global healthcare environments, and monitors their potential for utilization within UHN.
  • Develops education and training materials for users and various other graphic/video tools for department
  • Contributes in writing abstracts and presentations for national and international conferences
  • Assists in strategic planning for department
  • Establishes close relationships with UHN clinicians and employees to help promote the uptake of telehealth and evaluate the needs of the UHN community.
• Utilizes Project Management skills
  • Meets project timelines and updates team regularly
  • Oversees projects that utilize new and existing technology as well as the use of technology in improving workflow of both team and UHN clinicians.
  • Collaborates closely with both internal departments and clinicians as well as external partnerships to complete projects
  • Implements results of projects into regular workflow
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
  • Develops and maintains department daily event coverage schedule which includes cross checking correct system usage and assigning appropriate staff coverage
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner.

• Completion of a 3-year community college program in multimedia, or audio and video recording or recognized equivalent required.
• 3-4 years practical and related experience and/or 2 years on-the-job training required.
• Strong AV background and skills required.
• Excellent organizational and time management skills required.
• Excellent verbal and written communication skills required.
• Ability to set priorities and meet deadlines required.
• Experience working in a hospital environment preferred.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.