Transit Fare Inspector

Career Opportunity

We are currently seeking Transit Fare Inspector to work 40 hour work weeks.

What You Will Do

• Maintain the integrity of the fare system, and provide excellent customer service by enforcing TTC by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner
• Conduct inspections of passenger fares on proof-of-payment transit lines and subway stations.
• Ensure consistent and non-discriminatory education and compliance with TTC By-law No.1 and applicable Municipal and Provincial Statutes, in accordance with the department's code of conduct, code of ethics, core values and mission statement.
• Promote and maintain positive customer relations and communications with the public and TTC employees.
• Issue, in a professional and non-confrontational manner, appropriate verbal and written cautions and Provincial Offences Act Part I Offence Notices and Part III Summonses to individuals in violation of the aforementioned.
• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.

What Skills, Knowledge & Experience Do You Have

• Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare or social services.
• Demonstrated ability to work effectively in a team environment.
• Sound judgement supported by well-developed analytical, problem-solving and decision-making skills.
• Excellent communication and interpersonal skills including tact and diplomacy when dealing with issues of a sensitive nature.
• Solid organizational, administrative and report-writing skills.
• Working knowledge of computers, applications and systems related to the work.
• Must be able to pass and maintain the established TTC Transit Fare Inspection Unit recruitment and training standards.
• Must be able to pass mandatory re-qualification training and tests and background investigation checks, as required.
• Comprehensive knowledge of the security or law enforcement field including sound knowledge of security investigation and loss prevention/control principles, techniques and equipment would be an asset.
• Strong working knowledge of applicable government legislation including, but not limited to, the Trespass to Property Act, Criminal Code, Controlled Drug and Substances Act, Provincial Offences Act, Ontario Human Rights Code, Liquor Licence Act, and Mental Health Act, and practical knowledge of court procedures would be an asset
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employee.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.