Transit Operator
JOB INFORMATION
Requisition ID: 8282
Number of Vacancies: For Future Requirements
Hourly Rate: $30.85 - $40.27 (24 MONTH PROGRESSION)
Posted On: June 17, 2024
Last Day to Apply: November 1, 2024
BUS, STREETCAR & SUBWAY TRANSPORTATION, LIGHT RAIL TRANSIT & WHEEL-TRANS DEPARTMENTS A.T.U., LOCAL 113
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
| Special Program for Women
This Special Program aligns with section 14 of the Ontario Human Rights Code (Code): Rights under Part I of the Code are not infringed by the implementation of a special program designed to relieve hardship or economic disadvantage or to assist disadvantaged persons or groups in achieving or attempting to achieve equal opportunity or that is likely to contribute to the elimination of the infringement of such rights. As the TTC is currently aiming to increase the number of female Transit Operators it employs, applications from qualified candidates who are women will be considered first. All other applications will be collected for future requirements.
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We are currently seeking TRANSIT OPERATORS. This is a minimum 40-hour work week. Candidates must be able to work a flexible work schedule involving various shifts: nights, split shifts, weekends, holidays and various off days at the assigned location. Successful candidates will be assigned to operate a specific mode of transit vehicle (e.g. Bus, Streetcar, Subway, Light Rail Transit or Wheel-Trans bus).
KEY ACCOUNTABILITIES
- Responsible for the safe and efficient operation of transit vehicles
- Providing information to customers with respect to fares, service routes, schedules, short-turns, delays, diversions, emergency situations, transit policies/regulations, etc.
- Making announcements to customers including the calling out of connecting route locations
- Demonstrating proper and courteous behaviour towards customers
- Assisting customers with mobility needs following prescribed procedures for special equipped vehicles and door-to-door pick-up/drop-off and on-board securement of passengers
- Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from TTC as a service provider and an employer
SKILLS, KNOWLEDGE, AND EXPERIENCE
- Safety conscious driver with knowledge of the GTA's major roads, intersections, institutions, etc.
- Prior frontline, face-to-face customer service experience
- Ability to read, understand and follow written rules and procedures, and carry out verbal instructions, combined with ability to write legibly
- Demonstrated ability to deal courteously with the public and communicate effectively while providing essential transit service
- Possess a valid non-probationary Ontario Class "G" Driver's Licence in good standing with the ability to meet TTC's corporate standard for a good driving record (see Driver's Abstract Requirements (ttc.ca)
- Meet all legislated standards governing the issuance of a Class "CZ" Licence (for Bus Operator) or a Class "F" Licence (for Wheel-Trans Operator)
- Possess a Grade 12 secondary school diploma or its recognized equivalent (see Educational requirements (ttc.ca)
- Must successfully pass a medical examination in accordance with Ministry of Transportation Regulations
- Must successfully pass a cognitive ability aptitude assessment
- Must attend and successfully complete TTC's training program for the applicable vehicle mode, including practical and written tests
- Must have or acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including disability accommodation and accessibility requirements, pertaining to passengers and employees
COMPLETION OF AN ONLINE ASSESSMENT - Applicants proceeding through the hiring process must complete an online cognitive ability assessment. A confidential system generated email, containing the login instructions for the assessment, will be sent to the email address provided by the applicant.
Before you submit your application, please review the Driver Abstract and Educational Requirements, by clicking this link: https://www.ttc.ca/Jobs/Transit-Operator-recruiting/Data/Recruitment
All information (including your resume) on your MyTTC account, must match all information on your Driver's Licence (e.g., legal name and address)
PLEASE NOTE: Creating multiple accounts or profiles for the submission of multiple applications to this job posting is not permitted.
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.