Operations and Maintenance Account Manager

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada's infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that's well above industry standards.

At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada's infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada's Best Managed Companies and is a recipient of SMACNA's Safety Excellence Award Program (SSEAP) - Canada and the Canadian Occupational Safety (COS) Magazine's Gold Winner for Canada's Safest Employers Award in the Building and Construction category and Excellence Winner for Canada's Best Health + Safety Culture Award as well as Canada's Best Health + Safety Leader Award.

We are seeking a dynamic and results-oriented Operations & Maintenance Account Manager to join our SCO team as part of Building Services and play a key role in driving account growth & annual renewal. As an expert in operations and maintenance, combined with a passion for business development, the ideal candidate will be responsible for overseeing all aspects of account management, optimizing operational efficiency, and developing strategies to foster account growth. This position requires a proactive mindset, strong analytical skills, and exceptional communication abilities.

Responsibilities:

• Manage and oversee the operations and maintenance of existing accounts to ensure customer satisfaction and retention.
• Develop and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Identify and analyze customer needs and requirements, providing strategic solutions and recommendations to drive account growth.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align strategies and achieve growth objectives.
• Monitor and analyze account performance metrics, identifying areas for improvement and implementing action plans to maximize account growth potential.
• Stay up to date with industry trends and competitive landscape to identify new opportunities for account expansion.
• Conduct regular account reviews and provide reports to management, outlining account performance, growth strategies, and recommendations for improvement.
• Assist in the creation and execution of marketing campaigns and initiatives to support account growth objectives.
• Proactively identify and address any operational issues or challenges that could impact account growth and customer satisfaction.
• Stay current on market trends, competitor activities, and relevant industry developments to provide insightful recommendations and strategies for growth.
• Maintenance of existing accounts to ensure customer satisfaction and retention.

At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.

We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at careers@modernniagara.com.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.