Lead Field Service Technician

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Lead Field Service Technician

Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell's HVAC, automation controls, life safety, fire, and security systems. Additional responsibilities may also include technical delivery of small service jobs, preventative maintenance, customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate, timely and thoroughly completed with minimal supervision.

Key Responsibilities

Job Duties:

• Technical and Job-Related Responsibilities
  • Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
  • Complete documentation of all work done, including all readings, offsets, etc.
  • Perform system backups, install appropriate updates and patches
  • Maintain customer system documentation with any configuration or model changes.
  • Respond to emergency service calls as required
  • Keep abreast of changes and new developments in product and preventive maintenance techniques
  • Availability for and performance of duties outside of normal working hours as required
• Customer Management
  • Promote, build and maintain good customer relations
  • Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
  • Demonstrate system and provide training to customers as required
  • Be aware of service contract scope of service, equipment coverages, and requirements
• Health and Safety
  • Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
• Administrative Responsibilities
  • Be responsible for Honeywell's assets such as tools, software, and site database
  • Keep documentation and paperwork up-to-date
  • Real time job reporting
• Other Requirements
  • Security and other clearances as required by client
  • Ability to travel throughout the service area, with occasional overnight stays
  • The successful candidate must have a driving record acceptable to Honeywell

YOU MUST HAVE

• 2+ years HVAC or Security Experience in HVAC, automation controls, life safety, and security systems
• High School Diploma, or equivalent. Some experience in the field.
• Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act
• Valid Driver License

WE VALUE

• Previous customer service experience
• IT experience (networking)
• Field Service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor degree or technical/professional certificate
• Good presentation skills

Additional Information

• JOB ID: HRD242778
• Category: Customer Experience
• Location: 69 Wellington Street,London,Ontario,N6B 2K4,Canada
• Nonexempt