Service Supervisor

At SMS Equipment, the Service Supervisor is responsible for the effective management of the activities of the Service Department. This position is located in Baie-Comeau.

The schedule for this position is 5x2 or 7x7.

Responsibilities include, but are not limited to :

• Supervise a team of shop mechanics and some road technicians.
• Ensure a maximum presence in the shop to observe, initiate and collaborate in the improvement and follow-up of work in progress.
• Meet with his team at the start of each shift to inform them of the progress of operations and ensure that relevant information is passed on to the team.
• Lead, mobilize, develop and evaluate staff.
• Solve problems related to staff efficiency.
• Take calls to collect information in order to establish a complete work order and diagnosis.
• Follow-up and verify work orders within required deadlines.
• Inform customers about work to be carried out, as well as future work, and provide cost estimates.
• Ensure compliance with sales contract clauses.
• Check shop employees' hours and monitor work profitability.
• Ensure compliance with safety standards and cleanliness of the workshop.
• Ensure day-to-day management of personnel (absenteeism, lateness and application of regulations) and application of the collective agreement.
• Ensure that health and safety management practices are an integral part of operations management, and ensure adequate follow-up of work-related accidents.
• Perform any other related duties as requested by management.

Qualifications :

• College technical and/or vocational diploma in mechanics or equivalent experience;
• Experience in personnel management/supervision;
• Experience in a unionized environment an asset;
• 3 to 5 years' relevant experience in a similar position, including personnel management.

Other requirements include :

• Good organizational, planning and priority management skills.

• Ability to analyze and synthesize, initiative, sense of responsibility, teamwork, meticulousness and precision;

• Very good leadership skills, positive attitude, good listening skills, good judgment;

• Interpersonal and results-oriented;

• Ability to work under pressure and manage several files at once

• Bilingualism (French and English);

Applications will be received until a suitable candidate has been hired.

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan, and RRSP matching.

We subscribe to the principle of employment equity and apply an equal access employment program for women, aboriginals, visible minorities, ethnic minorities, and people with disabilities.