IT Technician - Operational Solutions
Type of position: Regular
An overview of your future role at BBA
You’ll
report to the Operational Solutions team leader and play an important role in
maintaining and providing support for specialized software (e.g., AutoCAD,
SmartPlant, ANSYS) and related hardware. Responsible for system maintenance and
performance monitoring, you’ll ensure these systems are optimized and keep pace
with the firm's growth. You'll need your soft skills and initiative to deliver
a positive client experience.
An overview of your mandates and responsibilities
- Assist
clients and their partners in using specialized software by answering
their questions and enhancing their overall experience
- Provide
high-quality technical support during failures or anomalies,
troubleshooting complex incidents related to software, hardware and
cybersecurity
- Manage
inventories and coordinate repairs, replacements and service follow-ups
with suppliers
- Prepare,
install, configure and update workstations and specialized applications to
ensure they’re available and run smoothly
- Analyze
system capacity and performance to maintain optimal performance levels
- Help
manage specialized software licences and their various types to ensure
compliance and optimize costs
- Document
and maintain clear and precise procedures and create guides to resolve
recurring issues
- Work
with IT teams to escalate and resolve complex incidents and contribute to
ongoing IT projects
- Continuously improve methodologies and practices based on operational needs
Overview of job requirements
- At
least five years of experience in a similar position
- College
diploma in computer science or equivalent training
- Ability
to adapt communications for both technical and non-technical audiences
- Bilingual
(English and French), both spoken and written
- Available to work outside the regular office hours
- Cloud virtualization and Citrix : experience with virtualization environments (DaaS, VDI) in
cloud settings (Azure) and Citrix for centralized and simplified application
management
- Application deployment and
management: skills in creating
and deploying automated packages and installing and configuring systems
- Workstation management: proficient with workstation
management solutions (Autopilot, SCCM, MDM, NinjaOne, Intune) and familiar
with Windows operating systems (10 and 11)
- Engineering
software knowledge (e.g., Autodesk suite) and configurations (RAM, CPU,
GPU) needed for optimal cloud performance
- Scripting and automation: proficient with PowerShell and
commands for task automation
- Knowledge
of Microsoft 365 applications
- Asset:
knowledge of Agile methodology and experience using DevOps for task
management
- Asset:
experience with AWS
Do your qualities and values match our corporate culture?
- Excellent
client service and soft skills
- Ability
to simplify and adapt communications based on target audience
- Autonomous,
initiative and creativity
- Rigour
and detail-oriented
- Team
player with strong organizational skills
- Analytical
and ability to synthesize for solving complex problems
- Results-driven with effective priority management
About
BBA
For over 40 years,
we’ve been pushing the boundaries of engineering to serve our clients in the
Energy and Natural Resources sector. At BBA, we develop innovative, flexible
and sustainable solutions, from strategy to execution.
BBA is one of
Canada’s leading private consulting engineering firms, focused on practice
(PCB), with a network of 18 offices. Our teams work closely to deliver projects
that shape tomorrow’s industry at the local, national and international levels.
Our people’s
passion and excellence make BBA a Canada’s Best Employer and one of Canada’s Best Managed Companies.
We have unique
talents, and we’re committed to providing a workplace where you can be yourself.
Job postings are written in gender-neutral language.
Learn more about us
by visiting our LinkedIn page and join the networks of our talent attraction specialists to speak with
them directly.