IT Technician - Operational Solutions
Type of position: Regular
An overview of your future role at BBA
You'll report to the Operational Solutions team leader and play an important role in maintaining and providing support for specialized software (e.g., AutoCAD, SmartPlant, ANSYS) and related hardware. Responsible for system maintenance and performance monitoring, you'll ensure these systems are optimized and keep pace with the firm's growth. You'll need your soft skills and initiative to deliver a positive client experience.
An overview of your mandates and responsibilities
- Assist clients and their partners in using specialized software by answering their questions and enhancing their overall experience.
- Provide high-quality technical support during failures or anomalies, troubleshooting complex incidents related to software, hardware and cybersecurity.
- Manage inventories and coordinate repairs, replacements and service follow-ups with suppliers.
- Prepare, install, configure and update workstations and specialized applications to ensure they're available and run smoothly.
- Analyze system capacity and performance to maintain optimal performance levels.
- Help manage specialized software licences and their various types to ensure compliance and optimize costs.
- Document and maintain clear and precise procedures and create guides to resolve recurring issues.
- Work with IT teams to escalate and resolve complex incidents and contribute to ongoing IT projects.
- Continuously improve methodologies and practices based on operational needs.
Overview of job requirements
- At least five years of experience in a similar position
- College diploma in computer science or equivalent training
- Ability to adapt communications for both technical and non-technical audiences
- Bilingual (English and French), both spoken and written
- Available to work outside the regular office hours
- Cloud virtualization and Citrix : experience with virtualization environments (DaaS, VDI) in cloud settings (Azure) and Citrix for centralized and simplified application management
- Application deployment and management: skills in creating and deploying automated packages and installing and configuring systems
- Workstation management: proficient with workstation management solutions (Autopilot, SCCM, MDM, NinjaOne, Intune) and familiar with Windows operating systems (10 and 11)
- Engineering software knowledge (e.g., Autodesk suite) and configurations (RAM, CPU, GPU) needed for optimal cloud performance
- Scripting and automation: proficient with PowerShell and commands for task automation
- Knowledge of Microsoft 365 applications
- Asset: knowledge of Agile methodology and experience using DevOps for task management
- Asset: experience with AWS
Do your qualities and values match our corporate culture?
- Excellent client service and soft skills
- Ability to simplify and adapt communications based on target audience
- Autonomous, initiative and creativity
- Rigour and detail-oriented
- Team player with strong organizational skills
- Analytical and ability to synthesize for solving complex problems
- Results-driven with effective priority management
About BBA
For over 40 years, we've been pushing the boundaries of engineering to serve our clients in the Energy and Natural Resources sector. At BBA, we develop innovative, flexible and sustainable solutions, from strategy to execution.
BBA is one of Canada's leading private consulting engineering firms, focused on practice (PCB), with a network of 18 offices. Our teams work closely to deliver projects that shape tomorrow's industry at the local, national and international levels.
Our people's passion and excellence make BBA a Canada's Best Employer and one of Canada's Best Managed Companies.
We have unique talents, and we're committed to providing a workplace where you can be yourself. Job postings are written in gender-neutral language.
Learn more about us by visiting our LinkedIn page and join the networks of our talent attraction specialists to speak with them directly.