Cloud DevOps Engineer
Join our Team
About this opportunity:
Senior Second Level Operations Specialist who will be responsible for the coordination, management, execution, and reactive maintenance activities required for running a smooth customer network operation (24/7). This person shall ensure that the services provided to customers are continuously available and adhere to targeted SLA performance levels.
Read about our solution here: Enterprise Virtual Cellular Network (EVCN) - Ericsson
What you will do:
- Manage Network Operations on our cloud-based as-a-service solution.
- Lead assurance activities, including Incident Management, Problem Management, Performance Management, Change Management, and other Service Operations functions.
- Handle faults and corrective actions.
- Deploy, integrate, configure, and troubleshoot new nodes on the cloud (Azure).
- Conduct proactive maintenance activities.
- Provide reporting on multiple platforms by correlating data from multiple sources.
- Ensure that the delivered solution is properly implemented and works according to the requirements.
- Provide solution support, including handling helpdesks and customer support requests.
- Prepare and execute supply and acceptance projects with the customer.
- Prepare, verify, and execute software upgrades and updates.
- Handle faults and corrective actions on node, service, and infrastructure levels.
- Continuously improve the way we work.
The skills you bring:
- Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or an equivalent technical discipline.
- 5+ years of experience in Network/IT Operations.
- ITIL experience.
- Knowledge of a telecommunications environment and understanding of eSIM provisioning flows.
- Good communication.
- Customer management.
- Setup, maintenance, and troubleshooting of CI/CD pipelines.
- Hands-on experience with Prometheus, Grafana, ELK Stack, and Azure Monitor.
- Knowledge of VPC, VPN, and load balancing in cloud environments.
- Strong experience with Bash, Python, or PowerShell for automation.
- Software development (Java).
- Familiarity with IAM, SSO, and role-based access control (RBAC) solutions (e.g., Keycloak, Azure AD).
- Fluent in English.
Behaviors:
- Curious
- Proactive
- Methodical and detail-oriented
- Organized
- Collaborative
- Customer-focused
Compensation data:
Starting salary between $96,000 and $126,000 with a 7.5% annual bonus structure.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Montreal
Job details: Developer