Executive Receptionist

Description

Location: RECEPTION 630 René Lévesque, Montreal, QC
Business hours: 8:30 am to 5:00 pm (EST)

Our Team and what we'll accomplish together

The Executive Receptionist provides excellent customer, secretarial and administrative support to both TELUS team members and visitors. Experienced and self-motivated with excellent clerical, analytical and organizational skills, the individual has excellent verbal and written communication skills and works well with team members and the public.

The ideal candidate is able to set priorities, juggle several tasks simultaneously, manage detail, and anticipate needs with minimal direction. The individual is required to exhibit a significant degree of discretion in interactions with a wide range of internal and external people and will be handling sensitive and/or confidential information.

What you'll do

• Greeting and directing guests, team members and visitors in a customer-centric manner that reflects the TELUS values
• Manage the reception area, ensuring the area is tidy, clean and clutter free and it reflects TELUS' professional business goals
• Coordinate duties with other members of the TELUS Real Estate team to ensure Reception coverage and support at all times during business hours
• Signing in & out guests/visitors
• Receives calls, use judgement and discretion when transferring calls to appropriate person/department
• Manage Building Access Card system, including ordering, list maintenance, and monthly billing
• Liaise with Corporate Security to assist TELUS Team Members with physical access
• Coordinate gym and bike parking access requests with the Landlord
• Oversee room reservations for the Landlord's Conference Center
• Administer internal boardroom reservation system
• Process monthly payments for courier vendors
• Handle reception and documentation of legal documents delivered by bailiffs
• Distribute Landlord communications to all team members effectively
• Oversee Facilities Management, including national building requests, work order creation, and vendor follow-ups
• Log and manage building maintenance requests for repairs, cleaning, and other services
• Coordinate office supply ordering and inventory management
• Handle customer escalations and problem solve using effective communication
• Typing Memos/letters/preparing reports
• Type, edit, format, proofread, copy, mail, fax and file correspondence and/or documents
• Event coordination; liaison between organizer/requestor and Landlord to provide complete and accurate documentation for event approval by Landlord ensuring event success

Qualifications

What you bring:

• Excellent written and verbal English & French skills; including spelling and grammar
• Helpful, friendly and diplomatic manner in person and on the telephone
• Ability to anticipate needs, think logically and creatively and exercise good judgement
• Ability to deal effectively with all levels of management
• Excellent organizational, planning and record keeping skills
• Ability to prioritize, adjust according to priorities and successfully complete assignments in a team environment
• Strong technical skills in Google suite
• Knowledge on Real Estate is a plus
• Bilingual in English & French

Required Professional Designation/Certification:

• Post-secondary certificate or 3-5 years' work experience in an office administration capacity