Sea Logistics Customer Care Specialist - Export- Bilingual French/english

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Care Specialist to join our Sea Logistics Export team.

Your Role

Being in an empowered position within a customer focused organization your commitment is to develop long-term partnerships and build solutions designed as per customer requirement. Your ability to help customers navigate their way through this global organization means taking a holistic approach to your customers and efficiently transitioning that information and insight to your counterparts for flawless execution.

Your Responsibilities

• Learn about what drives your customers' business and how ton support their current and future business goals by creating clear, open communication channels
• Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution
• Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
• Ensure that the experience during implementation is designed around the customers' business and day-to-day realities
• Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns
• Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
• Document clear rules of engagement with counterparts with the end goal of producing an overall high level of quality to support specific business requirements customer by customer
• Document communication rules of engagement that are led by the customer; let the customer define the relationship but always ensure that we hold up our part of the partnership
• As a customer focused organization it is imperative to consistently check the pulse of your customers' level of
  satisfaction, how we can do more and ensure viability to customer feedback requirements and communication for specific client service requests.
• Become the resource of timely and relevant information that may impact your customers' business to adjust planning, budgets, etc.,to mitigate their risk
• Guide customers through Kuehne+Nagel's on-line tools that support their goals (ie. efficiency, planning, visibility)
• Pinpoint areas of improvement collaboratively with customers and facilitate improvement initiatives that are impactful
• Develop a level of understanding for your customers' business to offer solutions with a wholistic view of the customer

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• Bachelors degree in business, Transportation Administration or International Commerce preferred
• 3+ years of Sea Logistics Exports and Freight Forwarding experience is needed
• Bilingual in French and English is required
• Proficient with Microsoft Office Suite, particularly Excel
• Dangerous Goods Regulations (DGR) certificate is considered an asset; CIFFA certificates is considered an asset

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID