Account Manager, Road

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Saint-Laurent, Rue Beaulac
Job Posting Title: Account Manager, Road
Time Type: Full Time

SUMMARY
The Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions.

KEY DUTIES AND RESPONSIBILITIES

• Analyze booking information from customer to determine and verify the service requirements
• Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
• Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.
• Develop SOPs for your assigned accounts and ensure cross-training of colleagues
• Effectively negotiate rates and terms with carriers and customers
• Effectively and efficiently responding to internal and external client's inquiries; resolving any conflicts or problems that might arise
• Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.
• Focus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service.
• Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues
• Assist as needed with pricing internal and external business (via the shared rates email)
• Communicate with carriers to monitor freight movement
• Milestones updates are entered in Real time in the TMS
• Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
• Communicate any modifications to sales team to update clients
• Ensures that tracking meets established standards but will escalate for resolution as appropriate.
• Understand current industry market conditions. Communicate any carrier issues that might impact operations.
• Working knowledge of transportation cargo claims, transportation laws and risk management
• Keep the Operations Team and Sales updated on significant issues or trends.

Quality, Health & Safety:
• Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Minimum 4-5 years in transportation/logistics/distribution
• College Diploma / University Degree in Business, Logistics, or International Trade preferable
• 2 years of experience in Account Management (minimum)
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset

General Operations Skills/Competencies:

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• Proficient in both English and French languages
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit dsv.com and follow us on LinkedIn, Facebook and X.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.