Service Coordinator

• Receives customer calls for field service work and schedules the field service techs accordingly in conjunction with the direction of the Service Manager.
• Refers to SIR on customer units to ensure warranty checks are done, and any outstanding OEM sponsored modifications or recalls are completed in a timely manner.
• Performs time clock edit and posts sublets to repair orders on a daily basis. Performs warranty checks and determines appropriate application of any warranty service allowance to apply on each job.
• Keeps service department forms, menus, and pricing guides up to date.
• Provides additional information and explains completed work and all charges to customers as required.
• Maintains high customer satisfaction standards.
• Responsible for maintaining records and scheduling any required maintenance for service trucks.
• Maintains department stats and financial statement analysis (ie. monthly sales report) as may be required by the Service Manager.
• Responsible for maintaining the customer data base on the mainframe or designated computer system (adds / changes / deletes).
• Prepares and issues end-of-warranty letters to customers prior to the expiration of any base or extended warranties.
• Makes customer follow-up calls within 3 days of completing RO's.
• Makes customer calls for reminders of preventative maintenance, MVI's or seasonal specials
• Maintains correct coding and inputs for repair order processing. Completes a final check of repair orders for parts and sublet inclusion prior to submission to the Service Advisors or Service Manager for approval and final closing.
• Issues purchase orders for sublets and shop supplies as required
• Maintains shop tech entitlement records and takes appropriate actions (ie. vacation time, sick time, boot allowance, tool allowance and technician tool inventory reporting, etc.)
• Handles telephone inquiries regarding appointments and work in process.
• Responsible for checking in and checking out rental vehicles when the Rental Manager is out of the office (where applicable).
• Becomes familiar with and complies with the company's Health & Safety Manual. Reports any unsafe practices to a manager.
• Other duties may be assigned

WHAT WE LOOK FOR

• Strong interpersonal skills, team player, helpful and cheerful with sales approach
• Ability to proactively problem-solve and think logically
• Good verbal and strong written communication skills
• 3+ years related experience and/or training; or equivalent combination of education and experience
• Post-secondary diploma or trade certification helpful but not required
• Strong ability to listen to other's and be able to interpret issues and pass on to others
• Good mechanical aptitude and great organizational skills
• Strong computer skills, able to learn new computer programs and accurate keyboarding of data
• Functions well with large volume and fast-paced work environment.
• Accountability and dependability with strong time management
• Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
• Must be able to walk around shop floor/parts department and sit/stand at service counter

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• Dental
• Prescription benefits
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities
• Annual boot allowance

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!