Customer Service Representative (CSR)

Q-Line Trucking is a National carrier that provides transportation services throughout Canada and the USA. With expertise and capability, we provide specialized transportation solutions for major projects and industry sector leaders. Guided by our founding principles of hard work and honesty, we are dedicated to upholding the integrity of our services and providing growth and opportunity for our stakeholders. Q-Line Trucking employs over 500 people from 3 locations in Canada and 1 in the USA. Our success is rooted in our set of core family values and enhanced by the performance of our people. Q-Line Trucking maintains a very good safety rating as well as outstanding employee engagement and retention indicators.

SUMMARY

The Customer Service Representative, in collaboration with the Sales Representative, will perform daily duties within the sales department to transport freight as efficiently as possible. Duties include building loads, tracking loads, and communicating the distribution of loads with the Dispatch team, Q-Line drivers and customers. This position requires excellent communication skills, effective time management, and strong customer focus.

KEY RESPONSIBILITIES & ACCOUNTABILITY:

• Work jointly with the Sales Representative in daily duties to book loads and fulfill shipment requirements
• Advise clients on products and services, equipment availability and freight tracking
• Build, track, and forward loads for client accounts
• Manage day to day account operations, such as loading, coordinating, and meeting shipment requirements, and monitoring progress of shipment
• Maintain communication with customers, drivers, employees, and brokers to ensure all information on the internal system is accurate and shipment is efficient
• Update and advise clients on tracking loads and answer any questions pertaining to loads
• Ensure all of the information is entered into the internal system accurately as per the customer’s requirements for billing and invoicing purposes
• Other duties may be assigned
  

DESIRED QUALIFICATIONS:

• Industry Experience Preferred
• Minimum of 1 year experience in customer service
• Technical ability to understand and use transportation industry programs, such as AXON, Shaw Tracking, PC Miler, PDF Conversion
• High Attention to detail
• Excellent communication skills
• Ability to multi-task and adapt to new situations as they arise
• Ability to create and modify word-processed documents using Microsoft Office and Microsoft Excel
• High School Diploma or GED required
• Business Administrative Certificate preferred