Caframo Lab Solutions (CLS) is seeking a dedicated Sales and Customer Relations Specialist to join our dynamic team for the upcoming year. In this role, you will collaborate closely with a motivated and supportive technical team to manage accounts, provide exceptional customer service, and support our laboratory customers.

If you are looking to work for a truly GREAT company that provides opportunities for growth, career development, and training, Caframo has the opportunity for you. We believe that quite separate from compensation, Caframo has the responsibility to foster a workplace where each person finds fulfillment every day and enjoys the company of the people they work with. Take the next step toward a rewarding career and be a part of a team that embraces inclusivity and teamwork. If you have the skills and qualifications and want to work for a great team, come and join us today!

Compensation: $66,000 - $84,000 per annum inclusive of full benefits after 3 months.

Who We Are:

Since 1955, Caframo has been a privately-owned Canadian manufacturer, a global supplier, and world leader in marine products and stirrers, and thermoelectric technology. We continue to expand our presence in other markets including home comfort and off-grid solutions. We develop and manufacture our products right here in Canada, along the picturesque shoreline of Colpoys Bay, in the municipality of Georgian Bluffs. View the calming turquoise waters of Georgian Bay every day as you come to work and spend your off hours enjoying the tranquility of working where you play.

Our Core Values:

• We always do the right thing, right now.
• We work together to achieve success.
• We know what it means to do a good job, and that is what we do.
• We get the most every day for the customer and for Caframo.

What Else?

• Comprehensive Benefits Coverage including Health and Dental - because we care about our employees and their families.
• RRSP Matching - up to 2% of your annual earnings.
• Training & Development - we focus on individual development plans, helping our employees to grow in their current roles and beyond.
• Flexible Work Schedule - finding a schedule that works for you and the business.
• Annual Charity Committee - an opportunity to get involved in supporting a local charity organization.
• Celebratory & Camaraderie Events - have fun and engage with your fellow colleagues.
• Environmental Stewardship - our commitment to reduce our overall carbon footprint.
• Social Responsibility - donation and sponsorship program to support local organizations.

What you will be doing:

• Provide excellent customer service by addressing inquiries, solving problems, understanding product applications, and offering technical support.
• Strengthen customer relationships by expanding connections and deepening engagement.
• Drive sales by identifying and pursuing business opportunities that align with strategic objectives and goals.
• Maintain an organized CRM system, logging interactions, contacts, and market insights.
• Share knowledge on products and markets with distributors to grow the Caframo brand. Support Distributor Sale Reps through training and coaching, both in person and online.
• Support in executing Tradeshows for End Users and Distributors by planning, attending, and measuring ROI.
• Collaborate with Marketing by providing customer feedback to help with website content, newsletters, and product sheets.
• Assist in gaining VOC knowledge for product development projects.
• Stay updated on competitors and new market entrants to find growth opportunities.
• Administer and run reports on business activities to make data-informed decisions.
• Be a product expert with the technical competency to operate and troubleshoot our products to gain sales and ensure customer satisfaction.

What you bring:

• Post-secondary degree in science, business, engineering or a related combination or field of study or equivalent experience in a similar role.
• 2 to 4 years of experience in a customer relations position.
• Experience in research and/or a laboratory setting is an asset.
• Strong negotiating, influencing, and communication skills.
• Organizational skills to prioritize competing demands and meet deadlines.
• Learning agility with the ability to pivot and shift priorities as needed.
• Proven ability to develop and maintain effective relationships.
• Professionalism, reliability, and self-motivation.
• Trade show experience is an asset.
• Ability to travel throughout North America.